Privacy Policy

1. Information We Collect

If you submit our contact form, we collect your name, email address, any phone number you choose to provide, and the message you send. The form also uses hCaptcha to help distinguish people from automated submissions. If you use the website chat, information you choose to provide there may be processed by the chat service.

Our website hosting and third-party tools may receive technical information such as your IP address, browser, device, and basic request data when you use the site or load those tools.

Please do not send passwords, payment card or bank details, government ID numbers, health information, or other sensitive personal information through the form or chat.

2. How We Use Information

We use information to:

• Respond to inquiries and discuss requested services.
• Operate, maintain, and protect the website and its contact tools.
• Prevent spam, abuse, and unauthorized activity.
• Meet legal obligations and protect our rights.

3. Service Providers and Disclosure

The contact form sends submissions to a Google Apps Script endpoint used to process inquiries. The site also loads hCaptcha for spam prevention and a LeadConnector chat widget. These providers may process information needed to deliver their services under their own privacy terms. We do not control their independent practices; review Google's Privacy Policy, hCaptcha's Privacy Policy, and LeadConnector's privacy information.

We may also disclose information when required by law, to protect people or our rights, or in connection with a business transfer. We do not sell personal information. We do not share mobile numbers or SMS consent with third parties or affiliates for their own marketing or promotional purposes. Mobile information and SMS opt-in consent are excluded from any sharing with third parties for their marketing.

4. Calls and Text Messages

Submitting the website contact form does not enroll you in recurring marketing text messages. If you separately ask us to contact you by phone or text, we may use the number you provide to respond to that request. Any future text-message program will describe its terms and request any required consent separately. Message and data rates may apply to messages you request or agree to receive.

5. Cookies and Similar Technologies

The site itself does not currently include an analytics tag. Third-party services embedded on the site, such as hCaptcha and the chat widget, may use cookies or similar technologies to provide their features, prevent abuse, or remember interaction state. You can manage cookies through your browser settings; blocking them may affect those features.

6. Retention and Security

We keep submitted information for as long as reasonably needed to respond to inquiries, manage business records, address security issues, and meet legal requirements. The providers that process information for us may retain it under their own policies. We use reasonable measures to protect information, but no website or transmission method can be guaranteed completely secure.

7. Your Choices and Privacy Rights

Depending on where you live, you may have rights to request access to, correction of, or deletion of personal information, or to object to or limit certain processing. To make a request, contact us using the details below. We may need to verify your identity and may retain information where permitted or required by law.

8. Children's Privacy

This website and our services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through this website.

9. Changes to This Policy

We may update this policy as our website, services, or legal requirements change. The revised policy will be posted here with an updated date.

10. Contact Us

For privacy questions or requests, email sales@msaiautomations.com or call (321) 430-5983.